Review Unethical and owner, not serious

Engaged them 3 months ahead to have a confinement nanny. 2 days before the nanny was supposed to arrive, Mrs May, owner, told me nanny is sick and not comfortable working for us as she is not sure she will be able to cook..and this is only after I texted her to ask for n’a updated so not even been pro-active. I told her I’m in Depp S..t as I have 2 kids and my suffering from her surgery and slip into depression..below was her answer
QUOTE

A SG nanny works from 9am till 6pm w off sat & sun works for you?

She will work for 5 days to see if continuing is feasible. Depression is mostly supported by next of kin best.
She is cannot deal w depression but can help out w baby needs.

She can work 5 days from the deposit paid And she is a Singapore nanny the rate is diff from Yvonn.

Sat consider one day, wed either can decide if it works out?
Am trying the best for you too. She equipped w infant handling skills and had more than 10yrs exp, she works mostly day time.

Let me know if it works for you.

To continue aft 5th day will have a diff contract altogether.

UNQUOTE

So she was trying to use my grief to extract more money. I decided to end the saga and ask her for my deposit which was only refunded 1 month later. This is lady in unprofessional and unethical and limit a thief. NEVER USE THIS AGENCY