Singpet Pte. Ltd. - Singapore Pet Supply - Singapore

My first time purchasing with Singpet and will surely be loyal with them for a lot of reasons. Aside from attractive prices, huge product selections… costumer service is simply FANTASTIC!!! Aldrin is my guy :) He’s been very friendly and super helpful. Even the last minute change with my order he managed to attend to. Thanks a big bunch Aldrin ???? Highly recommended to all paw-parents out there who wants nothing but the best for their furbabies

I purchased a Drinkwell from the Singpet website, which was recommended from reviews for cats, as I've got senior cats at home who require reminders to drink sufficient water. The Drinkwell arrived the very next day. Unfortunately, this is the only good thing I can say about this company. The Drinkwell does not work at all (I'd tried the gadget on all the sockets in my home)...basically, the motor doesn't run. When I tried contacting the company for a return and refund, I received a call with the agreement for someone from the company to pick up the item from my home that same late evening. I had to rush home from work, yet ended up waiting for someone to arrive in vain. I received no calls nor emails for this. No apology nor explanation was ever offered for this.

A call and email later, I received defensive replies from the owner (I shall not specify names here), reminding me of a no-refund policy and he is going out of the way to accommodate my request for a return and refund...for a gadget that doesn't even work! It was only then that he told me that pick up services only happen during office hours (I was not told of this in the earlier call). Eventually, I had to bring the gadget to my workplace and informed Singpet of the day and time to collect the item, along with giving me the refund. Someone from Singpost (NOT from Singpet) did come to collect the item...without a refund. No follow-up email from the company was sent to inform me of this. I was only told that I would receive the refund upon inspection of the returned item, which I naturally took as - someone from the company would be coming down for the collection personally and I would be receiving the refund upfront. I'm still awaiting my refund currently. A reply to my email asking why I've not received any refund upfront informed me of the need to inspect the returned item...none of which was communicated clearly.

All I can say is, I am extremely disappointed with the service from Singpet. I will not purchase from this company again, and will strongly dissuade others from patronizing them. The service is very poor, most of all the rudeness and gross lack of clear communication with the customer.