Review Super disappointed with Unprofessional Counter Service

I m long time customer (Member:T219/5/08)I was told Clarke Quay outlet relocated ONE DAY b4 my facial apptm!SUPER SHOCKED!! When i re-signed my package in Apr'23 (I actually did checked (passed experience puzzle me)and counter ELLA told outlet here will not relocate.Soon i signed my package i regretted! cos counter service is so different from b4. NO call/sms to check my available date for apptm. I see NO effort to arrange schedule for customer!I wish to continue my facial service b'cos of your products n therapist nevertheless NO counter service made me hesitated.