Review of Exchange Hair Plus

Just went there yesterday afternoon. I purchased $45 for L'Oreal Xtenso Rebonding/Perming + Shiseido Water Spa Treatment+ Wash & Blow + FREE Scalp Analysis (total worth $276) by Exchange Hair Plus! from streetdeal

Everything seems fine until the moment I actually step into the salon. One guy pointed to a seat and asked me to sit there. No smile, unfriendly face. Then I just sat there, hoping someone will attend me. However, that only happened after a while of awkward don't-know-what-to do. A guy came to analyze my hair, said I need a hair cut. From my past rebonding experience, a hair cut is usually complementary. So I said ok. After that a girl came to me with a price list. Well, the hair cut was not free and it was actually quite expensive, even the girl who promoted it admitted it was ex. My hair is quite short and I can easily get a hair cut elsewhere at half of its price, so i rejected it. Then she kept talking and tried to persuade me to get the hair cut and introduced me another rebond which costs more than 180+. I was a bit annoyed but still rejected her in a nice way. She finally left. BUT she called another colleague to come and both were persuading me at the same time. Blah Blah. They insisted a hair cut is necessary for my rebond. I was overwhelmed by them. I didnt want to cut my hair, so I gave up doing rebonding. Eventually I only did the hair treatment.

Customers were left unattended for very long time. I saw a woman who lie in front of the washing basin for quite a while before her hair was washed. Personally I waited for long time to get my treatment done too.

All in all, hard-selling, bad service, the environment is not appealing.


To be fair, one positive comment is that the guy who attended me was slightly more friendly as compared to others. Some comments he gave me about my hair were quite useful. But I will never go back to this salon.