Review of Photomatico (s) Pte Ltd

Unfortunately I can't rate 0 star, so i selected 1 star!

I had a very bad FIRST experience using the booth at Clark Quay MRT station last week. First i called, a lady answered, i asked her if the stool is movable only when payment is made cos i saw my reflection way below the glass panel. She said yes stool will be adjustable after payment. After making payment, i still couldnt adjust the stool, i then supported my height for the glass panel by pressing by back against the metal panel behind me, obviously my angle for the photo is not good as i was not sitted. After my photo was printed, i called again to let the lady know i am not happy with the photo as the stool cannot be adjusted, this time she said i must press the seat harder, i didn't think of telling her i am 50kg, is that enough to push her stool up!? The instructions were turn left to go up, turn right to go down something like that, how come need to press harder i dont know!? I told her something may not be right with the stool but she said no there's nothing wrong, thank you and she hung up!!! I promised myself i will never use a Photomatico machine again.

Just now i saw a Photomatico machine at Clementi Interchange, when i sat down on the stool, I could see myself reflected on the glass panel. I am very sure the stool at Clark Quay was way lower than the one i saw at Clementi interchange just now. I hope the company will fix the lady as well as the stool at Clark Quay!! Lousy and expensive service!! Print quality is poor too!